There are several situations in which a product may be returned. Below you will find the cases, conditions and procedures for each one.
1. Return by Right of Withdrawal (Change of Mind)
You may cancel your purchase (if you do not like the product, it did not meet your expectations, or you simply wish to return it) within 14 days of the delivery date, without providing a reason.
How to initiate a return: submit your request through our web form: Return Request
Conditions for the return to be accepted:
The same item that was delivered must be returned, including all accessories and instructions.
The original packaging must be intact and in the same condition as received.
The product must be clean and in good condition.
Refund: if the above conditions are met, only the return shipping costs will be deducted from the refund. These costs vary by country. If the conditions are not met, we reserve the right to make a partial refund, reflecting the loss of value resulting from use not in accordance with the agreement or the nature of the product.
⚠️ Some products, by their nature, have special return conditions. These will be indicated on the product page.
If the conditions are met, we will send you a return label to attach to the package and arrange collection.
2. Return Due to Product Damaged in Shipment
Products may be damaged during transit and may not arrive in perfect condition. To process this type of return, two requirements must be met:
Reporting deadline: you must notify the incident within 48 hours of delivery.
Photographic evidence: photographs of both the product and the outer packaging (including courier labels) must be provided. These are required to process the claim with the carrier.
Contact us at info@benjuriy.shop with the photographs and your order number.
3. Return Due to Product Defect or Failure — Warranty
All our products come with a 2-year manufacturer's warranty from the date on the purchase invoice, covering manufacturing defects.
The warranty does NOT cover:
Damage caused by negligence, impact or misuse (other than as indicated in the user manual).
Incorrect installation by the Customer.
Normal wear and tear of materials through regular use.
Once the product is received at our warehouse, our technicians will verify its condition, identify the issue and carry out repair or replacement with a new unit.
For products classified as "consumable goods" — such as batteries — the warranty is applied based on their specific useful life and charging cycle specifications as defined by the manufacturer.
4. Return Due to Incorrect or Missing Item
If you receive a product that does not match your order, this may be due to a packaging error or mislabelling by the carrier. You have 48 hours from delivery to report the incident. Contact us at info@benjuriy.shop with your order number and photographs of the item received.
For any returns or warranty enquiries: info@benjuriy.shop Web form: Return Request
Last updated: May 2026